Return Policy

 

Standard Returns Policy

If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of receiving your order at no cost to you. Refunds will be issued for the returned item(s) only. Please note that original shipping fees are non-refundable.

Return policies may vary during promotional periods. Please review the specific terms and conditions of any promotion before placing your order.

For returns or exchanges of ELVOCRYSTAL products purchased from authorized retailers other than our official site, please contact the retailer directly.

Return Process (Excluding Black Friday and Other Promotions)

To initiate a return, please email us at service@elvocrystal.com to request a return shipping label. Include your order number and details of the item(s) you wish to return. We will provide you with instructions on the next steps once we receive your email.

Damaged Items

If you receive any damaged items, please send a photo of the damage along with your order number to service@elvocrystal.com with the subject line: DAMAGED. This report must be submitted within 14 days of receiving your order.

Missing Items

If you did not receive your full order, please contact us at service@elvocrystal.com with the subject line: MISSING ITEM, including your order number, so we can assist you promptly.